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White paper Fight against fraud and customer experience: rejecting the dilemma

June 14, 2021 | White Book

Financial services are victims of ever more sophisticated fraud, taking advantage of the most cutting-edge technological advances.  “The actors have embarked on an accelerating“ arms race ”, due to the ever-increasing digitization of services, pressure from regulators and above all the safety requirement of consumers. ” Alain Clot, President France FinTech. “In a context made more complex by developments, it seemed relevant to us to share the reflections of the actors concerned and the solutions they are implementing.” Gimena Diaz, VP SEMEA Onfido. France FinTech and its partner Onfido present the results of their study “Fight against fraud and customer experience: Rejecting the dilemma” carried out with banks, insurers, fintech and regulators. Qualitative and quantitative studies were carried out over several months with key players in financial services:

  • What is the situation of fraud in the financial sector in 2021?
  • How to adapt to the latest threats and regulatory changes?
  • What innovative solutions make it possible to effectively fight against fraud while guaranteeing an optimal customer experience?

These are the questions we have answered in this new White Paper which you can download below!

Bonne Reading!

To go further in the analysis, do not hesitate to participate in the launch webinar of the White Paper which will take place on June 22 at 11am with a panel of experts!

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