WHAT INNOVATIONS FOR B2B PAYMENT?

WHAT PLACE FOR CREDIT INSURANCE IN AN ENHANCED CUSTOMER JOURNEY?

If the first wave of innovation in payments industry mainly concerned the experience between individuals (BtoC), applications and use cases linked to data and AI technologies, in particular, are in the process of considerably modifying the routes offering complete support solutions, including for the needs of professionals (BtoB).

A phenomenon linked in part to the continued digitalization of financial services and a growing convergence of user expectations between the private and professional spheres. In other words, a desire to benefit from the same fluidity and quality of service whatever the use and therefore to benefit from solutions adapted to the needs between professionals (B2B).
This general movement of innovation is also stimulated by regulatory advances such as the European directives on payments (DSP2-3 and PSR) or the open finance framework (Fida).
At the same time, sociological and behavioral changes are making traditional credit formulas less and less attractive. New generations, including entrepreneurs expect integrated and automatic devices ; these using algorithms and data. The combination of know-how in terms of so-called professional payment and credit insurance is now becoming strategic. Guaranteeing B2B commercial receivables allows e-sellers to protect themselves against the risk of non-payments, while offering buyers advantageous payment terms.

This study highlights the transformations of these industrial bricks and their correlation. This highlights the benefits of integrating innovative solutions, developed by fintech, allowing financial institutions to improve, streamline and simplify payment processes and address new customer targets.

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